In what has now being an annual event, BusinessWeek in the Mar 1 issued published their "Special Report on Customer Service".
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg5ZoGezIHYqFbl0Jsuoyv-EC4bcLT39ZqQjUZMZY2H5WPI9no3p7FjsCtzBfSCE4njrOJ1_Xk8RlG3cNzCOSKiMuJWrs-xIgLxKh16qztt-V0qaXCqBj1VsmQz4XxebeOkA0NmEw/s320/1009covdx.jpg)
Within the report, there's a feature on the typically highly ranked and 2010 #2 for Customer Service company USAA.
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Related to the Politics Frozen blog post from a week ago and also from this issue of BW was the Charlie Rose interview "Evan Bayh: Why He's Sick of Washington". Just a shame what's become of politics these days...