Showing posts with label Chipotle. Show all posts
Showing posts with label Chipotle. Show all posts

Wednesday, August 01, 2012

"Start Something That Matters" by Blake Mycoskie

In his book Start Something That Matters, TOMS founder Blake Mycoskie provides a solid business book by guy who appears to genuinely believe in helping others.



TOMS is known for it's One for One practice of giving away a pair of shoe (often via Shoe Drops to needy children) for each pair ordered and Mycoskie in the book provides an interesting tale of his background and thoughts about succeeding in business while also doing good.

He began starting companies at 19 and TOMS came out of a trip to Argentina in which Mycoskie saw both huge numbers of children without shoes and a local shoe that he felt could be adapted and sold in the US. The combination of this philanthropic goal with the intent of a for-profit shoe company turned into what the company is today.

In terms of content in the book, Mycoskie provides some solid ideas for success and references examples of their utilization both by himself and others. Method Products is noted as company which (just like TOMS) uses the power of an authentic story to build towards success and the casual dining chain Chipotle brought up as a company founded and run around simple ideas executed on well. Additionally, Charity: water is noted as being a philanthropic organization that's done great work in part due to it's incredibly open and transparent approach to where donations are spent.

Also noted as important by Mycoskie are the ideas of facing ones fears (with him referencing Tim Ferriss writing about worst case scenarios not being that bad) and the huge import of employee trust and morale. The idea from Mycoskie was that the better a company's employees feel about their jobs, the better business will be... which follows very much in line with the idea I've long felt that how employees treat customers is a reflection on how they're treated by management.

A couple of other things mentioned that Mycoskie didn't devote as many words to, but still seemed of import were writing down ideas as they come to you and living simply... with owning as little as possible. Both solid concepts within what was an excellent book by someone doing good work.

Tuesday, April 10, 2012

Fast Company Mar 2012 "50 Most Innovative Companies" Issue

There was a bunch of interesting content from the March edition of Fast Company Magazine. It was the annual "50 Most Innovative Companies" issue and below are the businesses and associated writing that stood out (doesn't discount the companies on the full list not noted here, just that I didn't read anything on them that was terribly new to me)...

#5 - Square: There was a fairly lengthy profile of founder Jack Dorsey done by Ellen McGirt. It's well written and interesting content on a fascinating guy (Dorsey also co-founded Twitter) and company doing incredibly well in the fortified barriers to entry financial services industry.

#12 - Southern New Hampshire University: Excellent feature piece done by Anya Kamenetz about online education offerings from the traditional not for profit university.

#13 - Jawbone: Interesting profile from Farhad Manjoo on the consumer electronics maker noted as "one of the hottest private companies in the world."

#19 - Airbnb: Another long piece, this one by Austin Carr, on the successful vacation (but, not exclusively) rental facilitation company. That description sure leaves something to be desired so fortunately the Carr story details well Airbnb and its design-centric focus.

#24 - Starbucks: Featured was an excellent look by Jon Gertner at the company and how its returned to success by focusing less on simple replication expansion and more on performance and innovation. Also of interest from the piece was mention of future growth into the area of health and wellness.

#29 - Red Bull Media House: Red Bull an interesting company in the unconventional way its grown in part through extreme sports affiliation and Teressa Iezzi details in this profile its extension of sports sponsorship to a content division.

#34 - Chipotle: Interesting profile by Danielle Sacks on the fast food company with detail beyond what I've seen about efforts around an organic, sustainable and humane food supply. Mention also made of a Chipotle YouTube video with now 6M views.

#41 - Kickstarter: Probably the shortest piece of those I've highlighted, but still an interesting one by Rachel Arndt on the platform being more and more heavily used for funding creative ventures (noted in the piece that 17 Sundance films used Kickstarter).

Wednesday, December 16, 2009

Business Strategies To Do Well: Simplicity & "Special"

One of the things I've done on this blog is post about business topics that I find of interest (which included touch-screen technology and was followed up by this post on Social Media) and that's been an entertaining exercise (you know, for myself), but I also keep thinking beyond business areas and about business strategies and tactics.

For the purpose of this post, I want to look at business to consumer interaction (as opposed to business to business) and highlight two strategic consumer interaction concepts... which, done well, go a long way in helping decide who I want to spend money with. In addition to the concept itself, I also list out some tactical examples of it executed well... or not so well.

Concept # 1 - Simplicity of interaction.

- Very impressed with the new Bank of America ATM machines. To give customers the ability to go from entering their ATM card to walking away with cash with the combination of a pin # and two touches ("fast cash" and "no receipt) is an excellent example of how to make an experience easy.

- Love the simple menu at Chipotle. I know what they offer and can plainly see what it costs. I suppose there's something to be said for a fast food restaurant offering a lot of options, but so many places require you to either go with one of the limited offerings on the board, have knowledge of what else is available or just sort of guess at the offering or cost. Again, options are nice, but me thinks it doesn't behoove a company to have a stressful purchasing experience.

- Will almost always pick a mobile-enabled website (like the CNNSI site http://m.si.com/) over a standard one when surfing on my iPhone. Why there's still heavily visited sites (Yahoo! Sports as an example) which don't automatically send mobile users to a mobile-enabled site is beyond me.

- Not a fan of shopping at stores that don't have transparent and easy to find pricing. To this end, I'm a huge proponent of price scanners in stores, but even places that have them can still be annoying to shop at if there's not enough of them and prices aren't clearly marked. Bad example that comes to mind is Kohl's... yes, they've got scanners here and there, but it's still not always easy to know what stuff costs.

Concept # 2 - Making the customer "special" (or at least feel that way).

- Love the Starbucks Gold Card. They give a card and instantly you get a discount not available to all... fantastic way to make someone feel "special." With them doing away with the discount and moving to a "free drink with 15 purchases" format, I'm a bit sceptical of the same cache remaining.

- Really really not a fan of stores that want to check you upon your exit. I get that shoplifting is a major problem for retailers, but have avoided Fry's Electronics for years with their practice of checking receipts against items as people leave. My understanding is that (at least in California) shoppers are under no obligation to stop and be checked (different story entirely for stores like Costco that are membership based), but I view the request as intrusive.