The list itself was interesting (with online retailer Amazon at #1), but there was lot of associated pieces of note. These ranged from the special report introductory article to the feature piece on Amazon and a host of other vignettes that can be found at this special report jumping off page from the BusinessWeek site.
I previously posted about customer service here in reference to the 2008 special report from BusinessWeek and find this to be such a hugely important thing for companies needing to compete harder than ever for every customer... and every customer dollar.
